Terms and Conditions - Dubrovnik accommodation

LUGGAGE
Go to Cro d.o.o. is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit (rental of a safety deposit box is recommended if available). Lost luggage or stolen goods should be reported to the host and the local police department.
TRAVEL INSURANCE
Travel risk insurance is not covered by the published prices. Individual insurances can be obtained through the agency representatives.
COMPLAINTS
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer - reservation holder, files a separate complaint.

Complaint procedure:

The guest is required to complain to the service provider about the inadequate service immediately on the day of his/her arrival and to Go to Cro d.o.o.by sending e mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by telephone. Furthermore, the guest is required to cooperate with Go to Cro d.o.o. representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, Go to Cro d.o.o. is not required to accept any further complaints referring to this service.
If the problem is not rectified even after on the spot intervention by an Go to Cro d.o.o. representative, the representative will put down in writing a record of the complaint in two copies, one for Go to Cro d.o.o. and the other for the guest. In such cases, the guest is required to send a written complaint along with the representative's record, other relevant documents and photographs that prove reasons for the complaint.
Until Go to Cro d.o.o. presents its solution, the customer refrains from mediation by any other party, arbitration by the Association of Croatian Travel Agencies, or from taking the matter to court, and from informing the press.